How to Fix “Can’t Scroll Down” Issue on ChatGPT

If you’re unable to scroll down on ChatGPT to view the rest of the conversation, don’t worry it’s a common issue and can be resolved with a few simple steps. Whether it’s due to an outdated browser, a styling issue, or something else entirely, this guide will walk you through fixing the problem. Follow these steps to get ChatGPT working smoothly again!

1. Update Your Browser

Sometimes, an outdated browser can cause issues with ChatGPT, including the inability to scroll. Updating your browser ensures you’re using the latest features and fixes. Here’s how:

For Google Chrome

• Open Chrome and click the three-dot menu in the top-right corner.
• Navigate to Help > About Google Chrome.
• Chrome will check for updates. If one is available, install it. You may need to restart your browser afterward.

For Microsoft Edge

• Open Edge and click the three-dot menu.
• Go to Help and feedback > About Microsoft Edge.
• Install the latest update if available.

For Mozilla Firefox

• Open the hamburger menu (three lines) in the top-right corner and select Settings.
• Under the General section, find the Firefox Updates option.
• Click Check for Updates and install any updates that appear.

Pro Tip:

If you’re using Safari on macOS, update your system software since Safari updates are bundled with macOS updates.

Once your browser is updated, reload ChatGPT and check if scrolling is fixed. If not, try the next solution.

2. Change the CSS Overflow Property

If updating the browser doesn’t resolve the issue, it could be a styling problem. ChatGPT sometimes prevents scrolling by using the “overflow-hidden” property in CSS. Adjusting this property can fix the issue:

1. Open ChatGPT in your browser.
2. Right-click anywhere on the page and select Inspect (or press Ctrl + Shift + I on Windows/Cmd + Option + I on macOS).
3. Look for the overflow-hidden property in the page’s HTML (as shown in the Styles tab on the right side of the Developer Tools).
4. Double-click hidden and change it to auto. Then press Enter.
5. Close the Developer Tools window.

Now, the scroll functionality should return. This method is quick but requires manual intervention every session.

3. Use a Sharing Link

OpenAI’s sharing feature can provide a workaround if you still cannot scroll. By generating a shareable link, you can open the conversation in a new tab or window, often fixing the scrolling problem.

Here’s how you can create and use a sharing link:

1. Within your ChatGPT session, click on the Share button at the top-right corner of the chat.
2. Copy the shareable link generated by ChatGPT.
3. Open the link in a new browser tab or an incognito/private window.
4. Scroll down and check if it works properly.

This method helps resolve scrolling errors without altering the page.

4. Fix Scrolling Using a Bookmarklet

You can create a JavaScript bookmarklet to resolve this issue for mobile users or those unable to use developer tools. This workaround is especially useful for Safari on iPhone.

Steps to Create a Bookmarklet:

1. Open your browser’s bookmarks page.
   • For Chrome, visit chrome://bookmarks.
   • For Safari, tap the Bookmarks icon.
2. Add a new bookmark and name it something like “Fix Scroll.”
3. Paste the following JavaScript code into the URL field:javascript:(function () { document.querySelectorAll('html *').forEach(function(node) { var s = getComputedStyle(node); if (s['overflow'] === 'hidden') { node.style['overflow'] = 'visible'; } }); })();
4. Save the bookmark.

How to Use It:

• Open ChatGPT, then click on the bookmark you just created. It will run the script and fix the scrolling issue instantly.

This solution is simple yet effective, especially on mobile devices.

Bonus Tip: Clear Your Cache or Try Another Browser

If none of these methods work, clearing your browser’s cache or switching to a different browser can sometimes resolve unexpected bugs. Also, try accessing ChatGPT on another device to see if the issue persists.